Privacy Policy

We may collect personal information that you voluntarily provide when registering for an account, booking a service, or contacting us. This includes your name, email address, phone number, billing address, and payment information.

When you use our platform, we automatically collect certain technical data such as your IP address, browser type, device information, operating system, referring URLs, and usage patterns including pages visited, features used, and time spent on the platform.

For beauty professionals, we additionally collect business information including your professional licenses, certifications, portfolio images, service listings, pricing, availability, and customer reviews.

We use your information to provide, maintain, and improve the Ravish platform, including processing bookings, facilitating payments, and enabling communication between customers and beauty professionals.

Your information helps us personalize your experience, recommend relevant services, and display content tailored to your preferences and location.

We use collected data for analytics purposes to understand platform usage patterns, optimize performance, and develop new features that better serve our community.

We may use your contact information to send transactional notifications, booking confirmations, appointment reminders, and important account updates. With your consent, we may also send promotional communications about new features, services, and special offers.

When you book a service, we share relevant information with the beauty professional to facilitate your appointment. For professionals, your profile and portfolio information is visible to customers browsing the platform.

We may share information with trusted third-party service providers who assist us in operating the platform, processing payments, analyzing data, and delivering communications. These providers are contractually bound to protect your data and use it solely for the services we request.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may disclose information if required by law, court order, or governmental regulation, or to protect the rights, property, or safety of Ravish, our users, or others.

We implement industry-standard security measures including encryption, secure socket layer (SSL) technology, firewalls, and access controls to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Payment transactions are processed through PCI-compliant payment gateways with end-to-end encryption. We do not store complete credit card details on our servers.

We regularly review and update our security practices to address emerging threats. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security of your data.

You have the right to access, update, correct, or delete your personal information at any time through your account settings or by contacting our support team. You may also request a copy of the data we hold about you.

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or updating your notification preferences in account settings. Transactional messages related to your bookings and account will continue to be sent.

You may disable cookies through your browser settings, though this may affect certain platform functionality. You can also request that we restrict or object to certain processing of your personal data where applicable by law.

Depending on your jurisdiction, you may have additional rights under data protection laws such as the GDPR, CCPA, or similar regulations. Contact us to exercise these rights.

We use cookies and similar tracking technologies to remember your preferences, keep you signed in, understand how you interact with the platform, and deliver relevant content and advertisements.

We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until deleted). You can control cookie settings through your browser, and we honor Do Not Track signals where legally required.

Third-party services integrated into our platform, such as analytics providers and payment processors, may also place cookies on your device. These are governed by the respective third-party privacy policies.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. We will notify you of material changes via email or through a prominent notice on the platform.

Your continued use of Ravish after any changes to this policy constitutes your acceptance of the updated terms. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection team at [email protected] or through our Support page. We aim to respond to all inquiries within 48 hours.